Privacy Policy
Last Updated: September 2026
1. Introduction
Nutz Pvt. Ltd. ("Nutz") acts as a WhatsApp Tech Provider, offering infrastructure and integration services that enable businesses and software platforms to connect to the WhatsApp Business Platform. This Privacy Policy explains how we collect, process, and protect data specifically when providing our WhatsApp Tech Provider services.
2. The Services We Provide
Nutz provides technology that enables businesses and software platforms to integrate with the WhatsApp Business Platform. The services may be used by our customers for:
- Ecommerce communications
- Order and delivery notifications
- Customer support
- Lead management
- Appointment and reminder notifications
- Customer communications
- Marketing communications (where permitted by Meta policies and user consent)
- CRM integrations
- Business automation
- Other legitimate business messaging workflows
3. Data Collection and Processing
As a Tech Provider, we act primarily as a data processor for the businesses and platforms that utilize our infrastructure. The businesses communicating with end-users act as data controllers.
We process message metadata, contact numbers, and message content strictly for the purpose of transmitting data securely between our customers' platforms (e.g., Comez, CRMs) and the WhatsApp Business Platform.
4. Information Sharing and Disclosure
We do not sell, rent, or trade message data or personal information. Data is only shared with Meta (via the WhatsApp Business Platform) to facilitate message delivery, and with our subprocessors who are bound by strict confidentiality agreements, strictly to provide the service.
5. Data Retention and Deletion
Message content is retained only as long as necessary to ensure delivery and for troubleshooting purposes. We provide our customers with tools to delete their data, and end-users can request data deletion as outlined in our Data Deletion Instructions.
6. Contact Us
If you have any questions regarding this Privacy Policy or our role as a WhatsApp Tech Provider, please contact us.